The Help Desk Analyst performs the skills listed below-
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
...Are you an upcoming or recent college graduate looking for your next career step? Do you want to develop your business skillset while also learning about your leadership style and have opportunities to achieve real results through leading others? Does building and owning...
Knauer Music School Office Administrator Location Tarzana, CA : Knauer Music School needs a new member to join our team. The job entails overseeing activities relating to teachers and students at both of our locations, Agoura Hills and Tarzana. Hiring teachers, scheduling...
...Are you a Machinist looking to join one of the top companies in the Manufacturing industry ? Are you looking to further your career and grow? Do you have machine shop experience, including operating mills, lathes? If you answered yes to those three questions...
...University of New York located ninety miles north of New York City in the Catskill Mountains, is currently accepting applications for Art Models for Figure Drawing/ Painting courses. SUNY Ulster is seeking part-time Art Models to pose both clothed and nude for Figure...
...Description: As a Cloud Architect specializing in multi-cloud integration, you will guide teams in designing, evaluating, and implementing... ...Solutions Architect, Azure Solutions Architect Expert, Google Cloud Professional Architect). Experience designing hybrid...