Job Description

Type:

• Contract

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• Tallahassee, FL

Language Requirements:

• Write, read, and speak English fluently.

Language Preferences:

• N/A

Job Overview:

This is an intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff.

In this role you will be responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. And other duties as assigned.

Experience Requirements:

• A minimum of 2 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

Experience Preferences:

• TBD

Physical Requirements:

• Ability to lift light equipment or materials, generally up to 30-50 pounds.
• Adequate vision to perform tasks effectively, including close and distance work.
• Good hearing ability to effectively communicate and respond to auditory cues.

Education Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Education Preferences:

• TBD

Training Schedule:

• TBD

Schedule:

• TBD

Dress Code:

• Business Casual

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO (Paid Time Off)

Additional Information:

Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.

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